Shipping policy
At PrimePicks, we work with trusted international fulfillment partners to deliver your orders directly to you. Please review the information below regarding processing, shipping times, and delivery.
Order Processing
- Orders are typically processed within 3 business days after payment has been successfully received.
- Processing includes order verification, fulfillment preparation, and shipment handling.
- Once your order has been shipped, you will receive tracking information when available.
Shipping Time
- Our standard estimated shipping time is 10–14 business days after the order has been processed.
- Shipping times are estimates and may vary depending on your location, carrier, customs clearance, weather, holidays, or other circumstances outside our control.
- International orders may occasionally take longer due to customs or local delivery conditions.
Shipping Carriers
Depending on your destination and the shipping method available, your order may be delivered through various carriers, including:
- UPS
- USPS
- Royal Mail
- Evri
- YunExpress
- Other local or international shipping partners
The carrier selected for your order may vary based on the destination, product, shipping service, and availability.
Tracking Your Order
Once your order has been shipped, tracking information will be provided when available. Please allow some time for the tracking information to become active after shipment.
Tracking updates may take several days to appear, particularly when an order is moving between international shipping facilities or being transferred to a local carrier.
Shipping Delays
While we do our best to ensure timely delivery, PrimePicks is not responsible for delays caused by circumstances outside our control, including:
- Customs processing or inspections
- Weather conditions
- Holidays and peak shipping periods
- Carrier delays or service interruptions
- Incorrect or incomplete shipping addresses
- Local postal or delivery issues
- International transportation delays
If your package is delayed, please check the tracking information first. If you need assistance, contact us and we'll do our best to help.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order has already been shipped to an incorrect address provided by the customer, we may be unable to change or redirect the shipment. Additional shipping costs may apply if a replacement shipment is required.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant photos or tracking information so we can investigate the issue with the shipping carrier.
For products that arrive damaged, please also refer to our 30-Day Return Policy.
Questions About Shipping
If you have questions about your order or shipping, please contact us at:
We're happy to help with your order and provide available tracking information.