Refund policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items should be unused, unworn, and in their original condition and packaging.
- Proof of purchase or your order information may be required.
- We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
- Customers are responsible for the cost of return shipping for returns due to change of mind, incorrect selection, or any other reason not caused by a product defect.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at jbinangbang15@gmail.com with your order number and clear photos or videos showing the issue.
For confirmed damaged or defective items, you will not be responsible for return shipping costs. We will work with you to provide an appropriate solution, such as a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
How to Request a Return
To request a return, email us at:
Please include your order number, reason for the return, and any relevant photos if the item is damaged or defective. We will provide you with the return instructions if your request is eligible.